SHOP POLICY
Payments
The quickest and easiest way to secure an item is to buy through our website.
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Alternatively we will email an invoice across to you for payment. Items will not be despatched or marked as sold until payment has been received. Please ensure you check all the information on the invoice and contact us ASAP if you feel any details are incorrect.
Please note it is the customer's responsibility to inform us of any access issues at the delivery address at the point of ordering, it is also the customer’s responsibility to check measurements of the item before purchasing.
Upholstery - Payments
If you are supplying your own fabric we would ask for proof of receipt or a small deposit. If you are ordering fabric through us direct we will email an invoice across, once this is paid we will order the fabric and this will secure a start date in our diary.
On completion we will email across another invoice for the final payment which we would ask to be paid within 48 hours. Payment must be cleared before collection/delivery.
Please ensure you check all the information on the invoice and contact us ASAP if you feel any details are incorrect.
Please note it is the customer's responsibility to inform us of any access issues at the delivery address at the point of ordering, it is also the customer’s responsibility to check measurements of the item before purchasing.
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Bespoke furniture - Payments
We will discuss in detail your chosen specification. We will email to clarify all the specification details, it is the customers responsibility to inform us ASAP if any details regarding the specification are incorrect. Once the item has been made, we will not be held liable for any change in spec. We offer a no returns policy on all of our bespoke furniture.
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Please note we will do our utmost to meet your desired sizes however we do have a 1/2cm tolerance.
If you are supplying your own fabric we would ask for proof of receipt or a small deposit. If you are ordering fabric through us direct we will email an invoice across, once this is paid we will order the fabric and this will secure a start date in our diary.
On completion we will email across another invoice for the final payment which we would ask to be paid within 48 hours. Payment must be cleared before collection/delivery.
Please ensure you check all the information on the invoice and contact us ASAP if you feel any details are incorrect.
Please note it is the customer's responsibility to inform us of any access issues at the delivery address at the point of ordering, it is also the customer’s responsibility to check measurements of the item before purchasing.
Returns
Returns accepted within 14 days unless any of the following applies:
We are unable to offer a refund on any item when any damage has occurred after delivery.
We are unable to offer a refund on items that you no longer want, i.e wrong dimensions or colour. If brought online without viewing our 14 day returns policy will apply, excluding bespoke furniture.
We are unable to offer a refund on any item known to be damaged is repaired by third party.
We do not accept returns on any bespoke furniture.
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Delivery of returned items will be paid by the customer.
Privacy policy
At Franklin and Hare, your privacy is of the utmost importance to us and we are committed to safeguarding our users privacy whilst providing a personalised and valuable service. When we use the terms “we,” “us” or “our,” we are referring to Franklin and Hare.
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This privacy statement covers the services provided by our website (franklinandhare.co.uk). We will treat your personal information as confidential and in accordance with applicable data protection legislation. The purpose of this statement is to inform users of this website, what information is collected about you when you visit our site, how the information is used, if it is disclosed and the ways we protect your privacy. By visiting and submitting information via our site, you are accepting and consenting to the practices described in this statement.
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It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
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Topics
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The info we collect about you and how we use it
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Security
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Access to your information and correction
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Cookies
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Other websites
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Changes to our privacy policy
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How to contact us
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The information we collect about you and how we use it
In order to provide you with the best possible service, we sometimes collect Personal data you provide us with when you sign up to our newsletter, make an enquiry via our website or email or third party website, telephone us or buy a product.
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We only ask for information that we have a reason for and will only use this information for the reason it was intended, eg: Identity data – such as your name; contact details – such as your billing address, delivery address, email address, telephone numbers; financial data – such as your bank account details and payment card details; technical data – such as IP address, browser type, platform and operating system; profile data – such as purchases or orders made by you; your interests, preferences, feedback and survey responses; usage data – such as information about how you use our website, products and services; marketing and communications data – such as your preferences in receiving marketing from us and your communication preferences.
We collect that information about you when you speak to us about your requirements:-
Contact us form
We will collect the following:
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Name: So we know what to call you
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Email address and telephone number: So we can contact you or provide you with further information
Newsletters
We may send you information about our products and services that are of legitimate interest to you. You can opt out at any time. You have the right to stop us from contacting you for marketing purposes, and if you no longer wish to be contacted please email franklinandhare@gmail.com.
Third Parties
Here at Franklin and Hare, the confidentiality of your information is of paramount concern to us. We will not pass ANY of your details on to Third Parties for marketing purposes. We may, however, disclose your personal information to third parties only to the extent necessary to run our business, or to fulfil any contracts we enter into with you or are required by law or to enforce our legal rights. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Access to your information and correction
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
You have the right to request a copy of the information that we hold about you, or to correct, erase, transfer, object to or restrict processing of your personal data.
If you would like a copy of your personal data, or need to update or amend your details or preferences please email franklinandhare@gmail.com or write to us at the following address: Franklin and Hare, 2 East Street, Ashburton TQ13 7AD
You also have the right to be forgotten. If you would like us to start the process of removing your data, please let us know using the above details.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result. Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
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Other Websites
Our website contains links to other websites and social media platforms. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. This privacy policy only applies to this website.
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Changes to our privacy policy
We keep our Privacy policy under regular review. If we change our Privacy policy we will post the changes on this page and, where appropriate, notified by email or via a notification on our site, so that you may be aware of the information we collect and how we use it at all times. This Privacy policy was last updated on 18 August 2021.
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Contact
Please don’t hesitate to get in contact with us about our privacy policy, information we hold about you or if you have a complaint.
You can email us at: franklinandhare@gmail.com Or you can write to us at: Franklin and Hare, Unit D, Mardle Way Industrial Estate, Buckfastleigh, Devon, TQ11 0AG